Shipping policy
Donwards.com Shipping Policy
Last Updated: March 2026
1. Order Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, processing may take longer. You will be notified via email of any delays.
2. Shipping Methods & Delivery Times
We offer the following shipping options:
- Standard Shipping: 5–10 business days
- Express Shipping: 2–5 business days
Delivery times may vary depending on your location and customs processing.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and the shipping method selected. Occasionally, we may offer free shipping promotions.
4. International Shipping
Donwards.com ships internationally. Delivery times for international orders may take longer due to customs clearance and local postal services.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress.
6. Shipping Issues
If your order is lost, delayed, or damaged during shipping, please contact us at support@donwards.com. We will work with the carrier to resolve the issue promptly.
7. Address Accuracy
Please ensure your shipping address is correct before placing your order. Donwards.com is not responsible for orders lost due to incorrect or incomplete addresses.
8. Returns & Exchanges
For information about returns or exchanges, please see our Return Policy [link to return policy].